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Can I leave my car or other vehicles on my property while I am away?
The cleaning team will need workspace outside of your home or place of business to set up trailers and equipment. If it is determined that your vehicles need to be moved, you should arrange to temporarily remove them from your property.
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What happens to my belongings during the cleaning?
The items you leave on your property and inside your home or place of business will remain where you left them and will not be removed.
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Will an Ozone Generator protect me and my family from COVID-19?
No, do not use ozone generators in occupied spaces. When used at concentrations that do not exceed public health standards, ozone applied to indoor air does not effectively remove viruses, bacteria, mold, or other biological pollutants. Visit the Centers for Disease Control and Prevention's website for best practices to protect…
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Can air cleaning devices that use bipolar ionization, including portable air cleaners and in-duct air cleaners used in HVAC systems, protect me from COVID-19?
Bipolar ionization (also called needlepoint bipolar ionization) is a technology that can be used in HVAC systems or portable air cleaners to generate positively and negatively charged particles. Provided manufacturers have data to demonstrate efficacy, manufacturers of these types of devices may market this technology to help remove viruses, including…
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Will running an evaporative cooler (sometimes known as a "swamp cooler") or whole-house fan help protect me and my family from COVID-19?
Both evaporative coolers (or "swamp coolers") and whole-house fans can help protect people indoors from airborne transmission of COVID-19 because they increase ventilation with outside air to cool indoor spaces. Evaporative coolers are used in dry climates. They use water to provide cooling and increase relative humidity indoors. When operating…
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Where can professionals who manage school, office, and commercial buildings get information on ventilation and filtration to respond to COVID-19?
Professionals who operate school, office, and commercial buildings should consult the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) guidance for information on ventilation and filtration to help reduce risks from the virus that causes COVID-19. In general, increasing ventilation and filtration is usually appropriate; however, due to the…
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Can I get access to the Emissions Inventory System if I am not a data provider to EPA?
The Emission Inventory System (EIS) is a secured database for EPA and State/Local and Tribal Air Agencies only. The EIS is used to develop the National Emission Inventory (NEI). While you cannot have access to EIS, you can have access to the current and past NEIs through EPA’s NEI website…
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What do I do with my indoor plants during the cleaning?
You may leave plants on your property and inside your home or place of business. However, the cleaning team will not move any of your belongings, including plants. You may want to consider moving plants outside for the day, if possible, and watering them before you leave.
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Will an air cleaner or air purifier help protect me and my family from COVID-19 in my home?
When used properly, air purifiers can help reduce airborne contaminants including viruses in a home or confined space. However, by itself, a portable air cleaner is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, operating…
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How can I increase ventilation at home to help protect my family from COVID-19?
Ensuring proper ventilation with outside air is a standard best practice for improving indoor air quality. However, by itself, increasing ventilation is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, increasing ventilation can be part…
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What happens if any of my items get damaged during the cleaning process?
If any items get damaged, an independent appraiser will estimate the value of the item by using the videos and photos of your belongings to determine a fair value for the item that needs to be replaced. The assessment will then be presented to you for your approval. If you…
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What should I do with food items?
Any food in your kitchen cabinets and refrigerator/freezer that you will not need while you are away can be left in place. This includes items such as spices, canned, boxed, and bagged foods, and refrigerated/frozen foods. Before you leave your home or office, please be sure to empty all garbage…
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How do I know that my belongings will be safe during the cleaning?
Before the team begins cleaning, they will videotape each room and photograph the items you left. The videos and photos provide a record of the items that were present and the conditions of those items at the time the cleaning team entered your structure. An EPA representative will be present…
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Can running the HVAC system in my home help protect me from COVID-19?
By itself, running your HVAC system is not enough to protect yourself and your family from COVID-19. However, when used along with other best practices recommended by the Centers for Disease Control and Prevention, operating the HVAC system can be part of a plan to protect yourself and your family…
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What is Upper-Room Ultraviolet Germicidal Irradiation (UVGI)? What is HVAC UVGI? Can either be used to disinfect the air and help protect myself from COVID?
A professionally designed system of ultraviolet germicidal irradiation (UVGI) that is well installed and maintained can effectively kill the virus that causes COVID-19 and help protect people from the disease indoors. Typically, UVGI systems are installed near a room ceiling (upper-room UVGI) or inside the HVAC system of a building…
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