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  • Can I leave my car or other vehicles on my property while I am away?

    The cleaning team will need workspace outside of your home or place of business to set up trailers and equipment. If it is determined that your vehicles need to be moved, you should arrange to temporarily remove them from your property.

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  • What happens to my belongings during the cleaning?

    The items you leave on your property and inside your home or place of business will remain where you left them and will not be removed.

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  • Will an Ozone Generator protect me and my family from COVID-19?

    No, do not use ozone generators in occupied spaces. When used at concentrations that do not exceed public health standards, ozone applied to indoor air does not effectively remove viruses, bacteria, mold, or other biological pollutants. Visit the Centers for Disease Control and Prevention's website for best practices to protect…

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  • How do I register renewable gasoline?

    See More Frequent Questions about Fuels Registration, Reporting, and Compliance Help . Manufacturers/importers of renewable gasoline for on-road use are required to register the fuel with the EPA. To register, see: Register or Update a Fuel or Fuel Additive Request under 40 CFR Part 79 . Please indicate “renewable gasoline”…

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  • Where can I find the public list of registered fuels and fuel additives?

    See More Frequent Questions about Fuels Registration, Reporting, and Compliance Help . An online list of fuels and fuel additives registered with EPA is located here: Register or Update a Fuel or Fuel Additive Request under 40 CFR Part 79 .

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  • How do I register renewable diesel?

    See More Frequent Questions about Fuels Registration, Reporting, and Compliance Help . Manufacturers/importers of renewable diesel for on-road use are required to register the fuel with the EPA. To register, see Register or Update a Fuel or Fuel Additive Request under 40 CFR Part 79 . Please indicate “renewable diesel”…

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  • Can air cleaning devices that use bipolar ionization, including portable air cleaners and in-duct air cleaners used in HVAC systems, protect me from COVID-19?

    Bipolar ionization (also called needlepoint bipolar ionization) is a technology that can be used in HVAC systems or portable air cleaners to generate positively and negatively charged particles. Provided manufacturers have data to demonstrate efficacy, manufacturers of these types of devices may market this technology to help remove viruses, including…

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  • Will running an evaporative cooler (sometimes known as a "swamp cooler") or whole-house fan help protect me and my family from COVID-19?

    Both evaporative coolers (or "swamp coolers") and whole-house fans can help protect people indoors from airborne transmission of COVID-19 because they increase ventilation with outside air to cool indoor spaces. Evaporative coolers are used in dry climates. They use water to provide cooling and increase relative humidity indoors. When operating…

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  • Where can professionals who manage school, office, and commercial buildings get information on ventilation and filtration to respond to COVID-19?

    Professionals who operate school, office, and commercial buildings should consult the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) guidance for information on ventilation and filtration to help reduce risks from the virus that causes COVID-19. In general, increasing ventilation and filtration is usually appropriate; however, due to the…

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  • What do I do with my indoor plants during the cleaning?

    You may leave plants on your property and inside your home or place of business. However, the cleaning team will not move any of your belongings, including plants. You may want to consider moving plants outside for the day, if possible, and watering them before you leave.

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  • When do I get an EPA assigned fuel ID/additive ID?

    See More Frequent Questions about Fuels Registration, Reporting, and Compliance Help . You will receive your assigned ID after registering your fuel and/or fuel additive with EPA.

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  • Will an air cleaner or air purifier help protect me and my family from COVID-19 in my home?

    When used properly, air purifiers can help reduce airborne contaminants including viruses in a home or confined space. However, by itself, a portable air cleaner is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, operating…

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  • How can I increase ventilation at home to help protect my family from COVID-19?

    Ensuring proper ventilation with outside air is a standard best practice for improving indoor air quality. However, by itself, increasing ventilation is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, increasing ventilation can be part…

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  • What happens if any of my items get damaged during the cleaning process?

    If any items get damaged, an independent appraiser will estimate the value of the item by using the videos and photos of your belongings to determine a fair value for the item that needs to be replaced. The assessment will then be presented to you for your approval. If you…

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  • What should I do with food items?

    Any food in your kitchen cabinets and refrigerator/freezer that you will not need while you are away can be left in place. This includes items such as spices, canned, boxed, and bagged foods, and refrigerated/frozen foods. Before you leave your home or office, please be sure to empty all garbage…

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