Search Frequent Questions

Filter By:

Active filters:

Remove all filters

Displaying 16 - 29 of 29 results

  • Who is the attesting individual?

    Answer: The attesting individual is the individual completing the application, who affirms that their firm will only use certified people and appropriate work practice standards as required under § 745.227 when conducting lead-based paint activities. Question Number: 23002-37004 Find a printable PDF copy of all frequent questions pertaining to lead…

    • Last published:

  • It’s been several weeks since I applied for Firm certification and I haven’t received my certificate yet. What do I do?

    Approvals are sent by email, and occasionally these messages end up in your junk or spam email folder. Check in your Junk or Spam folders for an email from [email protected] . Your certificate and customized logo are also sent to your CDX inbox , so if you don’t see the…

    • Last published:

  • What is an ACH debit transaction?

    An ACH debit transaction is a debit directly from a personal savings, personal checking, or business checking account. In some instances, business checking accounts may not permit ACH transactions. In order to conduct an ACH transaction, you will need to provide your bank’s routing number and your account information. In…

    • Last published:

  • How can I find the status of my Individual application?

    Answer: For applications that do not require a third-party exam you will receive an approval package by email when your application is approved. Please note that processing times may vary, but generally take between 2 to 3 weeks. You will be contacted if an issue arises in the processing of…

    • Last published:

  • How can I find the status of my Training Provider application?

    Answer: Training provider applications are reviewed by staff in your EPA regional office. Should you have questions regarding your application here’s a link with contact information for each region . Question Number: 23002-37012 Find a printable PDF copy of all frequent questions pertaining to lead . Other Frequent Questions about…

    • Last published:

  • Do I have to sign an access agreement?

    Yes. After you meet with representatives from EPA and Norfolk Southern to discuss the cleanup of your home or place of business and agree to move forward with the cleaning, you will be asked to sign an access agreement. This form documents the occupant giving EPA permission to access the…

    • Last published:

  • I rent. Can I give permission for cleaning, or does it have to go through the owner?

    You should review your lease to ensure there is not an issue and contact your property owner for clarification as needed.

    • Last published:

  • Who is eligible?

    Anyone within the village of East Palestine, Ohio limits or within the 1-mile by 2-mile Ohio-Pennsylvania evacuation area is eligible for this service.

    • Last published:

  • How do I notify the EPA that I am interested?

    You can let us know by calling 330-775-6517 , or visiting the EPA Community Welcome Center or the Norfolk Southern Family Assistance Center. If you previously contacted EPA to inquire about interest in the program, there is no need to contact us again. Please note that there will be an…

    • Last published:

  • Can everyone at my firm use the same CDX account?

    Answer: No. A CDX account can only be registered to one person, and cannot be shared or transferred. Misuse of credentials for a government system is a federal offense. Question Number: 23002-37008 Find a printable PDF copy of all frequent questions pertaining to lead .

    • Last published:

  • How can I find the status of my Firm application?

    Answer: You will receive an email from [email protected] when your application is approved. The email will include PDF copies of your approval letter and certificate. Renovation firms will also receive a customized logo and guidelines for its use in the approval email. Applications are typically processed in two to three…

    • Last published:

  • What is the difference between Lead-Based Paint Activities (Abatement) and Renovation, Repair, and Painting (RRP)?

    Answer: Abatement is a specialized activity designed to address lead in the home. RRP activities (including most home contracting work) disturb paint as a consequence of the activity, but they are often undertaken for reasons unrelated to lead issues. View more information about distinctions between the 2 activities . Question…

    • Last published:

  • How do I cancel a payment charged to my credit/debit card?

    Answer: To request a refund for application fees, or for any concerns regarding online payments, contact the CDX Help Desk at 1-888-890-1995 for international callers) or [email protected] for assistance. Question Number: 23002-37015 Find a printable PDF copy of all frequent questions pertaining to lead .

    • Last published:

  • What do I do if I need to mail a paper Electronic Signature Agreement (ESA) due to Identity Proofing failure or opting out of the online process?

    A paper ESA will be sent to the email address provided on your application. A copy of this form can also be found in your CDX Inbox. Print this form, sign it, and mail it to: EPA Lead Data Processing Center c/o CGI Federal 12601 Fair Lakes Circle Fairfax, VA…

    • Last published: