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  • Will participating in the program preclude me from receiving other benefits or participating in or filing a claim against Norfolk Southern?

    No.

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  • How do I contact EPA about lead concerns in my area?

    Answer: You may call the National Lead Information Center at 1-800-424-LEAD(5323) or visit our Contact Us about Lead page . You can also report violations online . Question Number: 23002-33312 Find a printable PDF copy of all frequent questions pertaining to lead .

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  • What can I do to protect my family from lead contamination that was found in my neighborhood?

    If environmental exposure to lead is suspected, you should contact your local or state environmental office to determine if there are known or suspected sources of lead in the area. If there are known or suspected sources of lead, the Centers for Disease Control and Prevention (CDC) offers the following…

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  • Are there any changes to the registration of disinfectants due to COVID-19?

    List N: Disinfectants for Use Against SARS-CoV-2 View List N, a searchable and sortable list of products for use against SARS-CoV-2, the novel human coronavirus that causes COVID-19. At the federal level, EPA has published guidance on amending product registrations to add claims of efficacy against SARS-CoV-2 , claims of…

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  • Why aren’t hand sanitizers listed on List N?

    List N: Disinfectants for Use Against SARS-CoV-2 View List N, a searchable and sortable list of products for use against SARS-CoV-2, the novel human coronavirus that causes COVID-19. List N only includes EPA-registered surface disinfectants. Hand sanitizers, antiseptic washes and antibacterial soaps are regulated by the Food and Drug Administration…

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  • Who pays for it?

    Norfolk Southern will cover costs associated with home and place of business cleaning.

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  • Who is eligible for home cleaning?

    Anyone who lives in the village of East Palestine limits or within the 1-mile by 2-mile Ohio-Pennsylvania evacuation area is eligible for this service (see map). Priority will be given to those that have been relocated. If you’re interested, you can let us know by calling 330-775-6517 , filling out…

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  • What’s the difference between products that disinfect, sanitize, and clean surfaces?

    At EPA, products used to kill viruses and bacteria on surfaces are registered as antimicrobial pesticides. Sanitizers and disinfectants are two types of antimicrobial pesticides. Action What does it do? Does EPA regulate the product? Cleaning Cleaning removes dirt and organic matter from surfaces using soap or detergents. EPA regulates cleaning products…

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  • Will EPA take enforcement action against companies making false claims that their disinfectants work against SARS-CoV-2 (COVID-19)?

    List N: Disinfectants for Use Against SARS-CoV-2 View List N, a searchable and sortable list of products for use against SARS-CoV-2, the novel human coronavirus that causes COVID-19. Yes, EPA is authorized to take enforcement action to prevent the sale or distribution of disinfectants with false or misleading claims on…

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  • Do I have to sign an access agreement?

    Yes. After you meet with representatives from EPA and Norfolk Southern to discuss the cleanup of your home or place of business and agree to move forward with the cleaning, you will be asked to sign an access agreement. This form documents the occupant giving EPA permission to access the…

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  • I rent. Can I give permission for cleaning, or does it have to go through the owner?

    You should review your lease to ensure there is not an issue and contact your property owner for clarification as needed.

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  • Who is eligible?

    Anyone within the village of East Palestine, Ohio limits or within the 1-mile by 2-mile Ohio-Pennsylvania evacuation area is eligible for this service.

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  • How do I notify the EPA that I am interested?

    You can let us know by calling 330-775-6517 , or visiting the EPA Community Welcome Center or the Norfolk Southern Family Assistance Center. If you previously contacted EPA to inquire about interest in the program, there is no need to contact us again. Please note that there will be an…

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  • What is an emerging viral pathogen claim?

    List N: Disinfectants for Use Against SARS-CoV-2 View List N, a searchable and sortable list of products for use against SARS-CoV-2, the novel human coronavirus that causes COVID-19. The National Institute of Allergy and Infectious Diseases defines “emerging infectious diseases/pathogens” as those “that have newly appeared in a population or…

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  • What is the process for EPA approval of disinfectant products related to COVID-19?

    List N: Disinfectants for Use Against SARS-CoV-2 View List N, a searchable and sortable list of products for use against SARS-CoV-2, the novel human coronavirus that causes COVID-19. EPA reviews and registers antimicrobial pesticides, which include disinfectants for use on pathogens like SARS-CoV-2, the coronavirus that causes COVID-19. Products expected…

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