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Remove all filtersDisplaying 1 - 15 of 31 results
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How long will it take?
The expectation is for cleaning to take less than one day. The duration will be dependent on the size of the structure and the scope of work.
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Do I need to leave my structure during the cleaning?
While it is strongly recommended that you leave the property during the cleaning, you are not required to do so.
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What about cleaning basements or attics?
Basements or attics will be considered for cleaning if they are finished and habitable areas.
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Will an Ozone Generator protect me and my family from COVID-19?
No, do not use ozone generators in occupied spaces. When used at concentrations that do not exceed public health standards, ozone applied to indoor air does not effectively remove viruses, bacteria, mold, or other biological pollutants. Visit the Centers for Disease Control and Prevention's website for best practices to protect…
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I have a for-profit business where I purchase residential properties and renovate them. Is this type of renovation work on pre-1978 properties covered by the Lead Renovation, Repair, and Painting (RRP) Rule?
Yes. Individuals who buy, renovate and sell pre-1978 residential properties for a profit (i.e., house flippers) or lease pre-1978 residential properties (i.e., landlords), and do the renovation work themselves, are performing renovations for compensation and are therefore subject to all requirements under the RRP Rule . You must be a…
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Can air cleaning devices that use bipolar ionization, including portable air cleaners and in-duct air cleaners used in HVAC systems, protect me from COVID-19?
Bipolar ionization (also called needlepoint bipolar ionization) is a technology that can be used in HVAC systems or portable air cleaners to generate positively and negatively charged particles. Provided manufacturers have data to demonstrate efficacy, manufacturers of these types of devices may market this technology to help remove viruses, including…
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Will running an evaporative cooler (sometimes known as a "swamp cooler") or whole-house fan help protect me and my family from COVID-19?
Both evaporative coolers (or "swamp coolers") and whole-house fans can help protect people indoors from airborne transmission of COVID-19 because they increase ventilation with outside air to cool indoor spaces. Evaporative coolers are used in dry climates. They use water to provide cooling and increase relative humidity indoors. When operating…
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Where can professionals who manage school, office, and commercial buildings get information on ventilation and filtration to respond to COVID-19?
Professionals who operate school, office, and commercial buildings should consult the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) guidance for information on ventilation and filtration to help reduce risks from the virus that causes COVID-19. In general, increasing ventilation and filtration is usually appropriate; however, due to the…
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Will there be photos and videos taken of my property?
Yes, photos and videos of your property will be taken as a requirement of the program. This is done to ensure that the conditions of the property both pre- and post-cleaning are documented thoroughly.
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Will an air cleaner or air purifier help protect me and my family from COVID-19 in my home?
When used properly, air purifiers can help reduce airborne contaminants including viruses in a home or confined space. However, by itself, a portable air cleaner is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, operating…
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My local community has formed a “Long Term Recovery Committee”. The committee gathers donations and provides assistance to families via volunteer work crews and/or contracted skilled labor. Are these efforts subject to the RRP Rule?
My local community has formed a “Long Term Recovery Committee” to assist in the rebuilding and recovery efforts following a natural disaster. The committee, which is a coalition of member agencies from the faith community, nonprofit agencies, government programs, businesses and individual donors, gathers monetary and material donations and provides…
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How can I increase ventilation at home to help protect my family from COVID-19?
Ensuring proper ventilation with outside air is a standard best practice for improving indoor air quality. However, by itself, increasing ventilation is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, increasing ventilation can be part…
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Who will conduct the cleaning?
Cleaning will be performed by workers contracted by Norfolk Southern who are trained and experienced with structure cleaning. Cleaning teams will wear the following: badges, identification clothing, safety vest, shoe covers, gloves (when appropriate for the task), and face coverings (upon request by the property owner or renter).
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How can we be assured that this cleaning will remove any persistent hazardous material or substances?
Based on air monitoring and sampling conducted in and around the community, there is no evidence to suggest there is contamination of concern inside structures.
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