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Case Resolution Manual

See the Office of External Civil Rights Compliance’s webpage for information about special circumstances applying to the State of Louisiana and its agencies.

This Case Resolution Manual (CRM) is intended to provide procedural guidance to ECRCO case managers to ensure EPA’s prompt, effective, and efficient resolution of civil rights cases consistent with science and the civil rights laws.

Case Resolution Manual (pdf) (996.41 KB)

Case Resolution Manual

See the Office of External Civil Rights Compliance’s webpage for information about special circumstances applying to the State of Louisiana and its agencies.

Programs and Projects of the Office of General Counsel (OGC)