Water Utility Communication During Emergency Response

When disaster strikes, communicating the issues and their consequences to your customers and response partners is crucial. Because communities depend on well-functioning water systems, this is especially true for water and wastewater utilities.

Explore these tools to communicate the right messages in an emergency

• Effective Risk and Crisis Communication During Water Security Emergencies: Report Of EPA Sponsored Message Mapping Workshops
• Need to Know: Anticipating the Public's Questions During a Water Emergency
• Drinking Water Advisory Communication Toolbox

• Developing Risk Communication Plans for Drinking Water Contamination Incidents